Digital WorkForce For The Future

A glimpse of how Envestt Trust successfully handled the COVID-19 situation and switched over to remote working by adopting varieties of different measures.

The unprecedented spread of COVID-19 has taken the world by storm. Everyone has felt its effects, regardless of their position on the economic, political, or sociological plane. Amidst the chaos, there are ways in which businesses have been affected, including coming to a grinding halt, in some cases. If the situation with COVID-19 has taught us anything, it is that truly agile companies need to plan for an unfathomable range of exigencies to ensure business continuity.

Although commentary on the future of work has been flagrant, very few large organizations were able to mobilize their remote working models at breakneck speed. More importantly, fewer were able to do so in a manner that caused minimal disruption to their business. Businesses that were successful in ensuring little to no disruption were armed with a host of technology tools that allowed for swathes of employees to work from home within hours.

Envestt Trust handled the COVID-19 situation to ensure the safety of its employees with no disruption to client deliverables and the technology that enabled it to move so quickly.

It is now widely acknowledged that the 21st century is an extremely VUCA (Volatile, Uncertain, Complex, and Ambiguous) world, where very high levels of preparedness have been developed to tackle unforeseen circumstances. Late last year and earlier this year, when the Coronavirus scare was limited to China, there was little expectation that it would grow to such pandemic proportions. Business went on as usual and in small pockets, there was news emanating about this Novel virus that was taking the lives of people. However, as it hit foreign shores, in the second half of February, businesses started to worry and companies were left scrambling to devise ways to keep their doors open.

At that point, things started to fall out of place. First, although all companies have business continuity plans in place to ensure smooth running of operations, there are very few who keep those plans updated and some who do, cover just a very narrow set of scenarios. Second, if a continuity plan is activated, many are left running around to figure out ways to ensure that employee base can work from remote locations. Lastly, there are a huge set of challenges regarding workplace security, remote working infrastructure, collaboration and productivity measures.

To tackle the problems that arose from the situation, Envestt Trust devised a plan which covered four different, but essential areas – health and safety, business continuity, client support, and communications. The primary idea was to ensure that, even though the systems would be changing shortly, everything still functioned without a glitch. This meant that a lot of movement had to be done, and it had to be done quickly.

By March 1, a core Crisis Management Team formed. Across geographies, supporting teams were also set up, and shortly afterwards, all internal events / large gatherings were deferred, Project Business Continuation Plan reviews were initiated, and all account teams were instructed to ask clients for work from home approval. Shortly, a COVID-19 awareness microsite was launched to ensure that all employees were aware of the gravity of the situation with updates available in a single place.

Within a week, general guidelines were established for all employees to work from home (remote working mode).  Also, to encourage the idea of social distancing, our cafeterias had just one person per table.